1. Nature of Our Service

AI Image Carousel provides digital services, including AI-powered image generation and social networking features. As a digital platform, our services are delivered instantly online and do not involve physical products or shipping.

2. Service Delivery

Instant Digital Delivery

• AI image generation results are delivered instantly upon completion
• Account features and tokens are activated immediately after purchase
• Social platform access is provided upon successful account creation
• No physical shipping or delivery times apply to our services

Service Availability

• Our platform is available 24/7, subject to maintenance windows
• AI generation services depend on third-party provider availability
• Processing times may vary based on complexity and system load
• We strive for 99.9% uptime but cannot guarantee continuous availability

3. Token Purchase and Delivery

Immediate Token Delivery

When you purchase tokens for AI image generation:

• Tokens are added to your account immediately after successful payment
• You will receive an email confirmation of your purchase
• Account balance updates are reflected in real-time
• No delivery delays or shipping costs apply

Payment Processing

• Payments are processed securely through trusted payment providers
• Most payments are processed instantly
• Bank transfers may take 1-3 business days to reflect
• Failed payments will not result in token delivery

4. Refund Policy

Digital Service Refunds

Due to the instant nature of our digital services, refunds are limited to specific circumstances:

5. Automatic Refund System

We have implemented an automatic refund system for certain scenarios:

• Failed Generations: Tokens are automatically refunded if AI generation fails due to technical errors
• Service Interruptions: Compensation tokens may be issued for extended service outages
• Billing Errors: Duplicate charges are automatically detected and refunded
• Processing Time: Automatic refunds typically process within 24-48 hours

6. Manual Refund Process

How to Request a Refund

1. Contact our support team within 48 hours of the issue
2. Provide your account email and transaction details
3. Describe the technical issue or error encountered
4. Include any relevant screenshots or error messages

Processing Timeline

• Review Period: 24-48 hours to investigate the issue
• Approval: Eligible refunds are processed within 3-5 business days
• Payment Return: Refunds appear in your payment method within 5-10 business days
• Notification: You'll receive email confirmation of refund status

7. Quality and Satisfaction

While we cannot offer refunds for creative satisfaction, we are committed to service quality:

• AI generations are processed using industry-leading providers
• We provide prompt suggestions and optimization tips
• Community features allow sharing and learning from other users
• Free generation credits may be available for new users to test our service

8. Account Deletion and Data

When you delete your account:

• Unused tokens are forfeited and cannot be refunded
• Generated content may be retained according to our data retention policy
• Account deletion is permanent and cannot be reversed
• Personal data is removed according to our Privacy Policy

9. Dispute Resolution

If you're unsatisfied with our refund decision:

• You may escalate the issue to our management team
• We'll review all relevant information and transaction history
• Final decisions will be communicated within 7 business days
• Disputes may be subject to arbitration as outlined in our Terms of Service

10. Third-Party Services

Our platform integrates with various AI providers and payment processors:

• Refund policies may vary for third-party payment processors
• AI provider outages are beyond our control but may qualify for compensation
• We work with providers to resolve issues promptly
• Third-party terms may apply to certain aspects of our service

11. Contact Information

For delivery issues, refund requests, or questions about this policy:

12. Policy Updates

This Delivery and Return Policy may be updated to reflect changes in our services or legal requirements. Updates will be posted on this page with a new "Last updated" date. Continued use of our service constitutes acceptance of any policy changes.